Freddy allows for early bookings within any time frame. Ideally, it's wise to book at least a week in advance. For last-minute bookings, he requires a minimum of 4 hours in order to guarantee availability and to maintain quality service.

General Cancellations: 1. All cancellations are subject to a 10% service tax. Cancellations Prior to 72 Hours: 2. Refunds for cancellations made prior to 72 hours before the scheduled tour will be issued. With the exception of fishing or boat tours, deposits within this category are non-refundable due to the popularity and availability of such services. Cancellations Within 72 Hours: 3. Cancellations within 72 hours of the scheduled tour will result in the forfeiture of the deposit. Other Cancellations: 4. For all other cancellations or failure to show up for the tour, 50% of the total balance will be charged.

Thank you for choosing our tour company for your Costa Rican adventure! To reserve your spots, we require a small deposit, which can be paid via PayPal invoice. You can book online via our booking page or simply provide us with your email address, and we'll send you the invoice. Please note that your deposit amount will vary depending on the tour you select, and a 13% added value tax will be applied to this deposit. The remaining balance can be paid in cash on the day of the tour. If you choose to pay your balance with a credit card or PayPal invoice, the 13% added value tax will also be charged on the remaining balance. We understand that plans can change, so please review our cancellation policy and tour recommendations on the invoice before confirming your reservation. If you are unable to make it to Costa Rica, we offer a 100% refund on your deposit. Once again, thank you for choosing our tour company. We look forward to providing you with an unforgettable experience in Costa Rica!

Please ensure you are at the designated pick-up location at least 5 minutes prior to your scheduled pick-up time. Tour operators will wait 10 minutes for late arrivals, after which time the tour is considered canceled and the client is not eligible for a refund. In the event of an emergency please contact Freddy in advance so that he can help re-schedule your tour, some additional fees may be included. Freddy will do his best to accommodate clients in the event that cancelation is beyond their control.

Licensed tours will pay taxes and dues to the Tourism Board which oversees and educates on the quality of tours in Costa Rica. Training includes emergency procedures such as C.P.R. You will see the ICT logo on-site and on vehicles as well as licensed transportation with the TURISMO stickers located on the rear of the vehicle.

Yes, transportation can often be arranged depending on the tour and your location. Since Freddy works across different regions like Guanacaste, La Fortuna, and Manuel Antonio, pickup options may vary by experience. Once you share your travel details, we’ll confirm the best option for you.

Yes — personalization is one of our favorite things. Many of our experiences can be arranged as private tours, and we always do our best to tailor the pace, stops, and focus to your group’s interests. If you’re dreaming of a more relaxed wildlife day or a bigger adventure, send us a message and we’ll help shape the right fit.

We recommend comfortable walking shoes, light clothing, sunscreen, insect repellent, a reusable water bottle, and a camera for all those “wow” moments. If your tour includes water activities, bring a swimsuit, towel, and a change of clothes. A little cash can also come in handy for snacks or extra purchases along the way.